FAQ

    Where do I find out if you carry a specific style and/or brand in my size??

    Please contact the store closest to your location via telephone contact info. Guelph 519-766-1523; Kitchener 519-748-9333; Orangeville 519-942-2460

    Do you have online ordering??

    We currently do not facilitate online ordering.

    Can I use a gift card at any of your SHOE PER locations??

    Yes.

    What is your return/exchange policy??

    All items unworn with original box and original receipt.

    Regular priced items 7 days from the date of purchase – full refund.

    Sale Priced Items & Buy 1 Get 1 items – 30 days exchange or store credit. Sale items discounted 50% or more / Special Orders – final sale.

    Items with a gift receipt – exchange or store credit only.

    Where can I apply for a job at Shoeper? Are you currently hiring??

    We’re always hiring, please check our available positions here.

    Do you have a current promotion??

    We always want to save you money, check out our latest offers here.

    How do I become a VIPCLUB member??

    We’re glad you’re interested, click here to be part of the club!

    I have a problem with an item I purchased? What do I do??

    Contact the location where you purchased the item (s):

    Guelph
    519-766-1523

    Kitchener
    519-748-9333

    Orangeville
    519-942-2460

    If you do not carry a style I am looking for, can I order it??

    If it is a brand that we carry, and they have the item in stock, we can bring it in for you. You MUST be sure of your size, as special orders are non-refundable, so we suggest you visit your closest location to ensure proper sizing.

    What are your store hours??

    MONDAY TO FRIDAY
    9:30AM – 9:00PM

    SATURDAY
    9:30AM – 6:00PM

    SUNDAY
    10:00AM – 6:00PM

    What age does SHOE PER recognize as a Senior's Discount??
    55+